Privacy Policy — SANDUN.

Your privacy matters to us. This policy explains what information we collect, how we use it, and your rights regarding your personal data. We do not sell or rent your information to third parties.

01Information We Collect

When you place an order or interact with our website, we may collect the following personal information:

Full name and contact number
Delivery address and email address
Order details and purchase history
Payment confirmation references (we do not store card details)
Device and browser data collected automatically via cookies

We only collect information that is necessary to process and fulfil your order, or to improve your experience on our website.

02How We Use Your Information

Your personal information is used for the following purposes:

To process, confirm, and fulfil your orders
To communicate order updates, shipping notifications, and customer service responses
To send promotional messages or offers (only if you have opted in)
To improve our website, products, and services
To comply with legal obligations

We will never use your data for any purpose beyond what is described here without your explicit consent.

03Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

Delivery partners: Your name and address are shared with our courier service solely to fulfil delivery.
Payment processors: PayHere and Koko process payments independently under their own privacy policies.
Legal requirements: We may disclose information if required by law or to protect the rights of SANDUN. or its customers.

04Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We use them to:

Remember items in your cart
Understand how visitors use our website (analytics)
Improve performance and personalisation

You can disable cookies in your browser settings, though this may affect some website functionality.

05Data Security

We take reasonable precautions to protect your personal information from unauthorised access, alteration, or disclosure. Payment transactions are processed through secure, encrypted third-party payment gateways. We do not store credit or debit card information on our systems.

06Data Retention

We retain your personal information for as long as necessary to fulfil your orders and comply with legal obligations. If you wish to have your data deleted, please contact us and we will process your request within 14 business days, subject to any outstanding legal requirements.

07Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (where legally permitted)
Opt out of marketing communications at any time

To exercise any of these rights, please contact us via WhatsApp or our website contact form.

08Third-Party Links

Our website may contain links to external platforms such as Instagram or WhatsApp. We are not responsible for the privacy practices of those platforms. We encourage you to review their privacy policies independently.

09Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on this page with an updated date. Continued use of our website constitutes acceptance of any changes.

10Contact

If you have any questions or concerns about how we handle your personal data, please contact us through WhatsApp or our website. We are committed to addressing your concerns promptly and transparently.